Returns & Refund Policy
Last updated: July 2026
All Sales Are Final
Due to the nature of our products, all sales are final once an order has been fulfilled and shipped. We do not accept returns or issue refunds on fulfilled orders.
Cancellation Window
You have 2-3 business days after placing your order to request a cancellation and receive a full refund. Once your order has been fulfilled (shipped), cancellations and refunds are no longer available.
To cancel your order within the cancellation window, email us immediately at sales@ashai.solutions with your order number and we will process your cancellation.
Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please contact us within 48 hours of delivery at sales@ashai.solutions with:
- Your order number
- A clear photo of the damaged/defective item
- A description of the issue
We will review your claim and, if approved, issue a replacement or store credit at our discretion.
Non-Refundable Situations
- Orders that have already been fulfilled/shipped
- Cancellation requests made after the 2-3 day window
- Items that have been opened or used
- Buyer's remorse or change of mind
- Incorrect shipping address provided by the customer
Chargebacks & Disputes
Filing a chargeback or payment dispute without first contacting our support team may result in your account being permanently banned from future purchases. We encourage all customers to reach out to us directly so we can resolve any issues promptly.
Contact Us
For any questions about our return policy, please email sales@ashai.solutions. We respond within 24 hours on business days.